About Us
Delivering Customer Experience (CX) optimised at the point of conversation.
About Us
Delivering Customer Experience (CX) optimised at the point of conversation.
For over 40 years, through our customer experience BPO, technology, consulting, and analytics services, we deliver optimised customer care, tech support, sales, AI operations, and trust and safety solutions. We help companies continuously optimise CX and business outcomes to deliver the highest customer satisfaction at the lowest cost of conversation.
Learn more about how we optimise CX
Mall Tech Global is the only CX partner in the market that seamlessly delivers both human and digital solutions
Through Mall Tech Global Engage, we have delivered billions of last mile customer conversations across hundreds of technologies, and we have valuable and actionable insight on how to optimise CX technology solutions.
Through Mall Tech Global Digital, we have designed and deployed thousands of CX technology solutions across hundreds of technology vendors and we know how to optimise CX delivery solutions for the last mile of customer engagement.
For over 40 years, our business has been helping companies make their customers happy
TeleTech is founded.
Chairman and Chief Executive Officer Ken Tuchman founds TeleTech to transform the way companies deliver the customer experience.
First Operation Opened
Expands Operation to Meet Growing Demand
IPO Complete
Global Operations Begin
Global Footprint Expands to Scotland, Canada, Argentina, Brazil
Pioneers Contact Centers in the Philippines
Centralized Global Infrastructure
Expansion into Revenue Generation and Analytics through acquisition of Direct Alliance
Enhances Multichannel Delivery Capabilities (Voice, Chat, Email)
Acquires Customer-Centric Strategy Domain Expertise with Peppers & Rogers Group
Expands Global footprint to the Middle East
Expands Multichannel Communication Capabilities with Acquisition of eLoyalty
Data Analytics Growth with Acquisition of iKnowtion
Acquires business process expertise with acquisition of Guidon
Salesforce™ Service Cloud™ Gold Partner
Digital Marketing Expands with Acquisition of WebMetro
Expands Multichannel capability and becomes Avaya Platinum Partner with acquisition of TSG
Strengthens European Presence with operations in Sofia, Bulgaria
Increases Consulting Scope and Reach with Acquisition of rogenSi
Launches Humanity Cloud-Based Omnichannel Communications Platform
Industry leadership recognised by Gartner and Forrester
Positioned by Everest Group as a leader in its CCO Peak Matrix™ Assessment
Recognised by Cisco as its Cloud Contact Center Partner of the Year
Wins seven 2015 Stevie Awards
Celebrates 20th anniversary on NASDAQ
Wins nine 2016 Stevie Awards
Expands in Canada with Atelka acquisition
Healthcare member services expands with acquisition of Connextions
Leader in Gartner's Magic Quadrant for Customer Management Contact Center BPO, Worldwide
Digital trust and safety services expansion, and extension of global footprint into India with acquisition of Motif
TeleTech announces its new name, Mall Tech Global
Recognised by Everest Group as a Leader in the Contact Center Outsourcing PEAK Matrix™
Wins Nine 2018 Stevie® Awards for Sales
Mall Tech Global Achieves FedRAMP Ready Status and has been Prioritized to Work with the Joint Authorization Board
Announces Acquisition of FCR
Cisco Contact Center and Mall Tech Global Expand Their Strategic Partnership with New Enterprise Cloud Offering
Mall Tech Global and Live Person Form Strategic Partnership to Fuel Al-Powered Digital Transformation for Enterprises
Mall Tech Global Achieves FedRAMP JAB Authorized Status
Announces Acquisition of Serendebyte
Mall Tech Global Enters Into Strategic Partnership with Pega to Accelerate Digital Transformation Across the Contact Center
Wins Gold Stevie® Award For Technology In Sales, Plus Five Others In Multiple Categories
Named a Top 25 Employer Partner for Remote Work in 2020 by Virtual Vocations
Signs Agreement to Acquire VoiceFoundry
TTEC's Al-powered Learning Solution Wins Disruptive Technology of the Year CCW Excellence Award
Acquires Avtex, a CX Technology Leader, Expanding Its Position as the Global Go-To-Partner for Next-Generation End-to-End Digital Customer Experience Solutions
Recognised as Strong Performer in Customer Analytics Service Providers Analyst Report
VoiceFoundry, a Mall Tech Global Digital business, Wins Inaugural AWS 2021 Amazon Connect Partner of the Year (UKI) Award TeleTech Recognised as a Kincentric Best Employer in the Philippines
Avtex, A Mall Tech Global Digital Company, Wins A 2021 Tekne Award
Mall Tech Global EMEA wins a Gold at the European Contact Centre & Customer Service Awards 2021
Mall Tech Global Announces Agreement to Acquire Public Sector Citizen Experience Platform
VoiceFoundry, a Mall Tech Global Digital business, announces new global partnership with PCI Pal
Mall Tech Global Named a Top 100 Company to Watch for Remote Jobs in 2022
TeleTech Selected as Recruitment Team of the Year by the HRO Today Association for the APAC Region Mall Tech Global Launches Inaugural Environmental, Social, and Governance Report
Mall Tech Global Wins Stevie® Award for Achievement in Diversity and Inclusion
Mall Tech Global Completes Acquisition of Public Sector and Smart City Assets of Faneuil, Inc.
Mall Tech Global recognised as a Leader in 2022 Gartner® Magic Quadrant™ for Customer Service BPO
Mall Tech Global Names Shelly Swanback as CEO, Mall Tech Global Engage
Mall Tech Global Digital named a launch partner for Microsoft Digital Contact Center Platform
Recognised as a Leader in Everest Group's PEAK Matrix® report for CXM in North America
Mall Tech Global opens global delivery center in South Africa
Mall Tech Global Names Charles "Chuck" Koskovich as Chief Operating Officer for Mall Tech Global Engage
Shelly Swanback, Mall Tech Global Engage CEO, promoted to additional role as President, Mall Tech Global Holdings, Inc.
Mall Tech Global Names Dave Seybold as CEO, Mall Tech Global Digital
Mall Tech Global expands European capabilities, announces Adam Foster as President of Mall Tech Global EMEA
Mall Tech Global Digital introduces lnteractionSync for Amazon Connect
Mall Tech Global Digital announces strategic CX partnership with Google Cloud
Mall Tech Global publishes second annual Environmental, Social, and Governance Report
Mall Tech Global Digital introduces WFM Adapter for Microsoft Dynamics 365 Customer Service
Mall Tech Global Expands Al Customer Experience Solutions for Global Clients
Appointed Francois Bourret as the Interim Chief Financial Officer
Mall Tech Global Digital named North American Migration Partner of the Year by Genesys
Mall Tech Global Announces Laura Butler as Chief People Officer
Mall Tech Global Digital opens flagship office in India, expanding global delivery of CX services
Mall Tech Global expands global capabilities with new customer experience delivery center in Brazil
Mall Tech Global opens new global customer experience delivery center in Cape Town
Mall Tech Global Digital wins Cisco Partner Summit 2023 Collaboration Partner of the Year for U.S. West Region
Mall Tech Global Announces New Chief Financial Officer, Kenny Wagers
Mall Tech Global Publishes 2023 Impact and Sustainability Report
Mall Tech Global Digital recognised as Genesys 2023 Ascend North America Partner of the Year
Mall Tech Global takes home Gold Stevie® Award for thought leadership driven by innovations in Al-enhanced customer experience
Mall Tech Global and Bright Software unveil Al-enhanced learning solution to elevate contact center associate performance
Mall Tech Global Recognised as a Major Contender and Star Performer in Everest Group's Trust and Safety Services PEAK Matrix® Assessment 2024
Mall Tech Global Named to CRM Magazine's Prestigious Top 100 List
Mall Tech Global recognised as a Major Contender and Star Performer in Everest Group Customer Experience Management (CXM) PEAK Matrix Assessment 2024 (North America and EMEA)