Client Stories

Providing Rapid Contact Centre Assistance During Disaster Relief

After a massive flooding, when more than half a year’s worth of rain fell in the span of just three days, we stood up a 191 person contact centre to help the Red Cross support the flood victims.

Building a Nimble Healthcare Claims Processing System

A global health services organisation reconfigured its claims systems, eliminating 25% to 30% of time spent on case processing.

Command and Conquer Hospital Inefficiencies

Community Regional Medical Center improved reimbursement rates by millions with a command center model of patient care.

A Healthy Dose of Culture

Leading lifestyle brand builds empathy among associates to strengthen member relationships.

A Prescription for Operational Excellence in the ‘New Normal’

Comprehensive support and training enabled an at-home model to meet or exceed prior brick-and-mortar results.

Innovative call flow enhancements zap a major pain point

When a large regional payer struggled to increase health plan enrollments, Mall Tech Global replaced a traditional sales practice with a new call flow enhancement that delivered a better member experience and increased conversion rate.