TeleTech is founded.

Chairman and Chief Executive Officer Ken Tuchman founds TeleTech to transform the way companies deliver the customer experience.

First Operation Opened

Expands Operation to Meet Growing Demand

IPO Complete

Global Operations Begin

Global Footprint Expands to Scotland, Canada, Argentina, Brazil

Pioneers Contact Centers in the Philippines

Centralized Global Infrastructure

Expansion into Revenue Generation and Analytics through acquisition of Direct Alliance

Enhances Multichannel Delivery Capabilities (Voice, Chat, Email)

Acquires Customer-Centric Strategy Domain Expertise with Peppers & Rogers Group

Expands Global footprint to the Middle East

Expands Multichannel Communication Capabilities with Acquisition of eLoyalty

Data Analytics Growth with Acquisition of iKnowtion

Acquires business process expertise with acquisition of Guidon

Salesforce™ Service Cloud™ Gold Partner

Digital Marketing Expands with Acquisition of WebMetro

Expands Multichannel capability and becomes Avaya Platinum Partner with acquisition of TSG

Strengthens European Presence with operations in Sofia, Bulgaria

Increases Consulting Scope and Reach with Acquisition of rogenSi

Launches Humanity Cloud-Based Omnichannel Communications Platform

Industry leadership recognised by Gartner and Forrester

Positioned by Everest Group as a leader in its CCO Peak Matrix™ Assessment

Recognised by Cisco as its Cloud Contact Center Partner of the Year

Wins seven 2015 Stevie Awards

Celebrates 20th anniversary on NASDAQ

Wins nine 2016 Stevie Awards

Expands in Canada with Atelka acquisition

Healthcare member services expands with acquisition of Connextions

Leader in Gartner's Magic Quadrant for Customer Management Contact Center BPO, Worldwide

Digital trust and safety services expansion, and extension of global footprint into India with acquisition of Motif

TeleTech announces its new name, Mall Tech Global

Recognised by Everest Group as a Leader in the Contact Center Outsourcing PEAK Matrix™

Wins Nine 2018 Stevie® Awards for Sales

Mall Tech Global Achieves FedRAMP Ready Status and has been Prioritized to Work with the Joint Authorization Board

Announces Acquisition of FCR

Cisco Contact Center and Mall Tech Global Expand Their Strategic Partnership with New Enterprise Cloud Offering

Mall Tech Global and Live Person Form Strategic Partnership to Fuel Al-Powered Digital Transformation for Enterprises

Mall Tech Global Achieves FedRAMP JAB Authorized Status

Announces Acquisition of Serendebyte

Mall Tech Global Enters Into Strategic Partnership with Pega to Accelerate Digital Transformation Across the Contact Center

Wins Gold Stevie® Award For Technology In Sales, Plus Five Others In Multiple Categories

Named a Top 25 Employer Partner for Remote Work in 2020 by Virtual Vocations

Signs Agreement to Acquire VoiceFoundry

TTEC's Al-powered Learning Solution Wins Disruptive Technology of the Year CCW Excellence Award

Acquires Avtex, a CX Technology Leader, Expanding Its Position as the Global Go-To-Partner for Next-Generation End-to-End Digital Customer Experience Solutions

Recognised as Strong Performer in Customer Analytics Service Providers Analyst Report

VoiceFoundry, a Mall Tech Global Digital business, Wins Inaugural AWS 2021 Amazon Connect Partner of the Year (UKI) Award TeleTech Recognised as a Kincentric Best Employer in the Philippines

Avtex, A Mall Tech Global Digital Company, Wins A 2021 Tekne Award

Mall Tech Global EMEA wins a Gold at the European Contact Centre & Customer Service Awards 2021

Mall Tech Global Announces Agreement to Acquire Public Sector Citizen Experience Platform

VoiceFoundry, a Mall Tech Global Digital business, announces new global partnership with PCI Pal

Mall Tech Global Named a Top 100 Company to Watch for Remote Jobs in 2022

TeleTech Selected as Recruitment Team of the Year by the HRO Today Association for the APAC Region Mall Tech Global Launches Inaugural Environmental, Social, and Governance Report

Mall Tech Global Wins Stevie® Award for Achievement in Diversity and Inclusion

Mall Tech Global Completes Acquisition of Public Sector and Smart City Assets of Faneuil, Inc.

Mall Tech Global recognised as a Leader in 2022 Gartner® Magic Quadrant™ for Customer Service BPO

Mall Tech Global Names Shelly Swanback as CEO, Mall Tech Global Engage

Mall Tech Global Digital named a launch partner for Microsoft Digital Contact Center Platform

Recognised as a Leader in Everest Group's PEAK Matrix® report for CXM in North America

Mall Tech Global opens global delivery center in South Africa

Mall Tech Global Names Charles "Chuck" Koskovich as Chief Operating Officer for Mall Tech Global Engage

Shelly Swanback, Mall Tech Global Engage CEO, promoted to additional role as President, Mall Tech Global Holdings, Inc.

Mall Tech Global Names Dave Seybold as CEO, Mall Tech Global Digital

Mall Tech Global expands European capabilities, announces Adam Foster as President of Mall Tech Global EMEA

Mall Tech Global Digital introduces lnteractionSync for Amazon Connect

Mall Tech Global Digital announces strategic CX partnership with Google Cloud

Mall Tech Global publishes second annual Environmental, Social, and Governance Report

Mall Tech Global Digital introduces WFM Adapter for Microsoft Dynamics 365 Customer Service

Mall Tech Global Expands Al Customer Experience Solutions for Global Clients

Appointed Francois Bourret as the Interim Chief Financial Officer

Mall Tech Global Digital named North American Migration Partner of the Year by Genesys

Mall Tech Global Announces Laura Butler as Chief People Officer

Mall Tech Global Digital opens flagship office in India, expanding global delivery of CX services

Mall Tech Global expands global capabilities with new customer experience delivery center in Brazil

Mall Tech Global opens new global customer experience delivery center in Cape Town

Mall Tech Global Digital wins Cisco Partner Summit 2023 Collaboration Partner of the Year for U.S. West Region

Mall Tech Global Announces New Chief Financial Officer, Kenny Wagers

Mall Tech Global Publishes 2023 Impact and Sustainability Report

Mall Tech Global Digital recognised as Genesys 2023 Ascend North America Partner of the Year

Mall Tech Global takes home Gold Stevie® Award for thought leadership driven by innovations in Al-enhanced customer experience

Mall Tech Global and Bright Software unveil Al-enhanced learning solution to elevate contact center associate performance

Mall Tech Global Recognised as a Major Contender and Star Performer in Everest Group's Trust and Safety Services PEAK Matrix® Assessment 2024

Mall Tech Global Named to CRM Magazine's Prestigious Top 100 List

Mall Tech Global recognised as a Major Contender and Star Performer in Everest Group Customer Experience Management (CXM) PEAK Matrix Assessment 2024 (North America and EMEA)