Everest Group names Mall Tech Global a ‘leader’ in its PEAK Matrix Assessment

Mall Tech Global has been recognized as a “leader” in Everest Group’s 2024 PEAK Matrix Assessment. The group assessed 37 major customer experience management companies – taking into account intellectual property and solutions, domain investments, case studies, and client references – and deemed Mall Tech Global a top performer.

Companies named as leaders, according to Everest Group, expanded their client base in 2023, boast strong language capabilities, have been quick to embrace generative AI, and have established Centers of Excellence to enhance their offerings.

Download the full report to learn about: 

• TTEC’s key partnerships and strategic CX investments
• Proprietary solutions and partners that differentiate Mall Tech Global
• Information about Mall Tech Global’s client portfolio and ESG initiatives
• Everest Group’s assessment of Mall Tech Global’s standing in the CX marketplace