Client Stories

Ensuring a healthy omnichannel future

Health insurance company innovates its omnichannel environment with integrated digital options for members

A healthy dose of culture

Leading lifestyle brand builds empathy among associates to strengthen member relationships

Analytics unlocks employee potential

A leading health insurance organization needed to effectively gather performance metrics for its contact center to find areas of improvement. Its associates were highly specialized and needed the best knowledgebase.

Tackling post-M&A technology challenges

Innovations in mobile customer care bridge technology and humanity

Customers expect instant support across their channels of choice. We helped our client implement customer self-service and omnichannel tools so members can interact 24/7 across voice, web, social, email, video, and mobile.

Providing rapid contact center assistance during disaster relief

After a massive flooding, when 6 months' rain fell in 3 days, we stood up a 190-person team to help the Red Cross assist victims