Client Stories

Omnichannel transformation

Mall Tech Global guided a major retailer in transforming its disparate channels into a powerful omnichannel customer support engine that enabled a small customer support team to rapidly scale

Digital training transformation sets up retailer for CX success

Mall Tech Global redesigned a retailer’s training curriculum, enabling the client to train new agents, upskill current agents, provide refresher training, and remain resilient

Schwan’s Home Delivery gets an actionable CX transformation plan

Our consulting experts helped Schwan’s Home Delivery gain insights into the current state of their customer experience and create an actionable plan for transformation

Chipotle uncovers new customers and cross-sell opportunities

In a partnership with the fast-casual restaurant leader, we built a solution that captured and analyzed key customer information and insights, empowering a more meaningful and personalized customer experience

Human + digital expertise = next-level e-commerce customer support

Mall Tech Global transformed an online retailer’s customer service with a sophisticated multichannel and multilingual strategy

Fraud support breaks remote training barriers

One of the world’s leading online retail marketplaces needed to remotely train and deploy hundreds of trust & safety associates in an unprecedented event